A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.  Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for the person’s safety.  The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.  At no time will any such behaviour be tolerated in this Practice.  If you do not respect the rights of the staff we may choose to inform the police and make arrangements for you to be removed from our patient list.