Terms & Conditions for using Online Services

About Patient Access (formally known as Emis Access)

Patient Access is only available to patients who are registered with our surgery.

Using Patient Access, you can now view, book and cancel appointments at Hawkinge Health Centre or The Elham Surgery and request repeat medication prescriptions from home, work or on the move - wherever you can connect to the internet. What's more, because Patient Access is a 24 hour online service - you can do this in your own time, day or night.

Confidentiality and Security

Information sent via Patient Access is encrypted.  This means that messages sent cannot be intercepted or read by others, and only the Patient and the Practice are able to see any personal information.

The computer system is connected to Patient Access through the NHS network, which is more secure than a normal internet connection. The Surgery will only enable the internet access facilities if requested to do so by the Patient. 

Terms and Conditions

Whilst the Surgery makes all reasonable efforts to provide the Service, it is not liable for any failure to provide the Service, in part or full, for any cause that is beyond its' reasonable control.

This includes, in particular, any suspension of the Service resulting from maintenance and upgrades to the systems or those of any party used to provide the Service.

You must keep your Personal Details secret and take all reasonable precautions to prevent the fraudulent use of your Personal Details.  If fraudulent use is suspected, contact the Surgery as soon as possible.

• This facility is currently available for ROUTINE doctors' appointments only, to discuss a single issue.
• The system is set to allow three appointments to be booked online at any one time.
• All booked appointments are cancellable on-line; if an appointment booked on-line, is not cancelled without good reason, and results in a 'did not attend', the Surgery reserves the right to revoke its use and remove the patients from our list.
• If your selected GP becomes unavailable at short notice we may move your appointment to another GP without notification.
• If the appointment can not be found on our system we will only honour the appointment if you have printed the confirmation of booking
• Requests for repeat medication prescriptions will take 2 working days to process.

The Hawkinge and Elham Valley Practice reserves the right to change the Service from time to time and shall give appropriate notice of any material changes.  They may, where considered appropriate for patient protection, suspend, withdraw or restrict the use of the Service or any part of the Service.  Patients will be notified as soon as practicable if any such action is taken.  The surgery reserves the right to vary these Terms and Conditions and appropriate notice will be given of any material changes.