Complaints Procedure
Our team will work with you to provide the best service we can, however misunderstandings do sometimes arise. If you are unhappy with any aspect of our service please ask to speak with the practice manager or practice administrator who will be happy to listen to your comments and pass them on to the appropriate member of the practice team. The practice has its own accredited complaints procedure and further information can be provided by contacting the reception team.
Once your complaint has been received at the practice we will acknowledge this within 3 working days. An investigation will be undertaken and you will received a full response within 28 working days of receipt of the original complaint.
