It is appropriate to see the correct clinician for your condition. We have an experienced and well qualified practice team which includes doctors, nurse specialists, practice nurses etc.

There are a variety of ways in which to access the clinical team such as:

• Surgery appointments
• Telephone appointments
• Email by special arrangements

The practice operates an ‘on the day’ appointments booking system for morning clinics, and a pre-booked appointments system for the afternoon clinics, these appointments can be booked up to four weeks in advance. Our telephone lines open from 8am. Appointments can be made by telephoning either Elham or Hawkinge. You are welcome to attend at either of the locations.

All patients with a long term condition will receive pre-booked appointments in specialist clinics and the majority of our nursing clinics are pre-bookable.

The surgery phones are switched off at 18.30 when South East Health (the out of hours service) comes into operation. The majority of late times are for pre-booked appointments only.